Return Policy
At Vymiro, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items within 14 days of delivery.
Return Conditions
To be eligible for a return, your item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging
Items that do not meet these conditions may not be accepted for return.
How to Return an Item
To return an item, please follow these steps:
1. Submit your return request
Contact our Customer Support team at vymera@outlook.com within 14 days of receiving your order.
Please include:
- Your full name
- Your order number
- The item(s) you wish to return
- The reason for your return
2. Receive your return instructions
Our Customer Support team will review your request and provide you with the return address and return instructions by email.
Please do not send your return before receiving these instructions.
3. Pack your return
Securely pack the item(s) in their original packaging with all original tags attached.
4. Send your return
Send the parcel to the return address provided by our Customer Support team.
We recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed.
Return Method
Returns must be sent by post to the return address provided to you by our Customer Support team after your return request has been approved.
Returns cannot currently be made in person or returned to a physical Vymiro store.
Return Shipping Costs
Customers are responsible for the direct cost of returning their item(s).
The exact return shipping cost depends on the shipping provider and service selected by the customer. Vymiro does not charge an additional return or restocking fee.
If you received an incorrect, damaged, or defective item, please contact us before returning it. Where applicable, Vymiro will provide an appropriate solution and you will not be required to bear return shipping costs resulting from our error.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Underwear
- Swimwear where the hygiene seal has been removed
- Personalised or customised products
Gift cards are also non-returnable, subject to your statutory rights.
Refunds
Once we receive your return, please allow up to 5 business days for us to inspect and process it.
We'll notify you by email once your return has been reviewed.
If your refund is approved, it will be issued to your original payment method within 7–10 business days.
Your bank or payment provider may require additional time before the refund appears in your account.
Nothing in this policy affects your statutory consumer rights.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at vymera@outlook.com within 48 hours of delivery where possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging
We'll review the issue and provide an appropriate solution as quickly as possible.
Exchanges
We do not currently offer direct exchanges.
If you would like another size or colour, please return the eligible item following the procedure above and place a new order.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible at vymera@outlook.com.
If the order has already been dispatched, you can return eligible items after delivery in accordance with this Returns & Refund Policy. This does not affect any cancellation rights you may have under applicable consumer law.
Contact Us
If you have any questions about a return or refund, please contact our Customer Support team.
Email:
vymera@outlook.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM
We aim to respond to all enquiries within 24 business hours.