Terms of service

These Terms of Service apply to the use of the website vymiro.com and to all orders placed through it. Please read them carefully before placing an order. Nothing in these Terms affects your statutory rights as a consumer.

1. Definitions
In these Terms:
- Intermediary ("we", "us"): Vymiro, email support@vymiro.com.
- Supplier: The third-party supplier based outside the EU, which sells and delivers the products to the consumer. The Supplier is the trader who sells the products offered on vymiro.com.
- Customer ("you"): a consumer who places an order through vymiro.com.
- Sales Contract: the contract for the sale of products, concluded directly between you and the Supplier.
- Intermediary Services: the services we provide on behalf of the Supplier, consisting of operating the website, handling the ordering process, collecting payment, customer service and handling returns.

2. Our Role
2.1 Vymiro operates an online store on behalf of the Supplier. We do not own the products and we are not the seller. The seller of the products is the Supplier named in section 1.
2.2 The Sales Contract is concluded directly between you and the Supplier. The Supplier's identity is stated in these Terms, before you place your order and in your order confirmation email.
2.3 We act in the name and on behalf of the Supplier. You can contact us about any matter relating to your order, including exercising your rights against the Supplier.

3. Eligibility
By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian, and that the information you provide is accurate and complete.

4. Products
4.1 The products offered on vymiro.com are products of the Supplier. Prices, product information and images are provided by the Supplier.
4.2 We take care to display products accurately. Colours may vary slightly depending on your device or screen settings.
4.3 All products are subject to availability.

5. Pricing
5.1 Prices are set by the Supplier and displayed on its behalf in British Pounds (GBP £). Prices include VAT where applicable.
5.2 Any delivery charges, import duties or taxes payable by you will be clearly shown before you place your order.
5.3 Prices may change at any time, but changes do not affect orders that have already been confirmed.

6. Orders
6.1 After placing an order you will receive an email acknowledging your order. The Sales Contract is formed when the Supplier's acceptance of your order is confirmed to you by email.
6.2 An order may be declined or cancelled before acceptance, or where there is an obvious pricing error, suspected fraud, unavailability of the product or a payment issue. If payment has already been taken, you will receive a full refund.

7. Payments
7.1 Payment is made through the methods offered at checkout. We collect payment in the name and on behalf of the Supplier.
7.2 Payments are processed securely by our payment providers. We do not store your payment card details.

8. Shipping
8.1 Products are shipped by the Supplier from a fulfilment centre [outside the UK].
8.2 Standard delivery is free on all orders. Order processing takes 1–3 business days; estimated delivery is 8–12 business days. Every order receives a tracking number.
8.3 If your order is not delivered within 30 days, or within any delivery period agreed with you, you may cancel the order and receive a full refund.
8.4 Further details can be found in our Shipping Policy

9. Cancellation, Returns and Refunds
You have a legal right to cancel your order. All information about cancellation, returns and refunds can be found in our Returns & Refund Policy

10. Faulty Products and Your Statutory Rights
10.1 The Supplier, as the seller, is responsible for ensuring that products are of satisfactory quality, fit for purpose and as described, as required by the Consumer Rights Act 2015.
10.2 If a product is faulty, please contact us at support@vymiro.com with a description and photos. We will handle your claim on behalf of the Supplier. Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction.

11. Intellectual Property
All content on this website, including images, logos, product descriptions, graphics, text and branding, is the property of Vymiro, the Supplier or their licensors and may not be copied, reproduced or used without prior written permission.

12. Liability
12.1 The Supplier is responsible for the performance of the Sales Contract, the quality of the products, delivery and statutory rights.
12.2 We are responsible for providing the Intermediary Services with reasonable care and skill. We are not liable for the Supplier's obligations under the Sales Contract, except in case of our own wilful misconduct or gross negligence.
12.3 Neither we nor the Supplier are liable for losses that were not foreseeable, or for business losses.
12.4 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law, including your statutory rights as a consumer.

13. Privacy
Your personal information is handled in accordance with our Privacy Policy

14. Changes to These Terms
We may update these Terms from time to time. The version in force at the time you place your order applies to that order.

15. Governing Law
15.1 These Terms are governed by the laws of England and Wales.
15.2 If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep the protection of the mandatory consumer laws of the place where you live.

16. Contact
Intermediary: Vymiro

Email: support@vymiro.com
Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
We aim to respond to all enquiries within 24 business hours.